If another company installed our outdoor lights, can Lights Over Atlanta take over maintenance and make repairs?

Detailed Answer

We focus our service and support on systems we’ve designed and installed, and for those we offer ongoing maintenance plans and clear warranty options so you always know what’s covered and who to call when something needs attention.

There are several reasons we follow this policy and don’t take on projects installed by another organization:

1. Safety and code issues – Work by others can hide wiring problems, overloaded circuits, or code violations that we can avoid by installing the system ourselves.
2. Unknown product quality and age – Lower-quality or aging fixtures fail more often, and we don’t want you frustrated with repeat problems when the underlying products aren’t ours.
3. Warranty and manufacturer conflicts – Many products lose their warranty when a different contractor works on them, which puts you in a gray area over who should pay for repairs.
4. Parts and compatibility challenges – Off-brand or discontinued components are hard to source and may never perform reliably, even after repair.
5. Design and performance standards – We’d rather build or retrofit a system that meets our standards for brightness, balance, and durability than “patch” a layout we can’t stand behind.
6. Consistency of service and guarantees – By maintaining only systems we install, we can offer straightforward service plans and stand fully behind our workmanship.

If you’d like a system we can fully maintain and guarantee, contact us to schedule a design consultation and custom quote.