Question 1

What can I do if my lights aren&#8217;t working?

Accepted Answer

Start with a few simple checks. Make sure your timer is set correctly and that no breakers have tripped. Look for any fixtures that may have been knocked out of position by landscaping, weather, or foot traffic. If the issue persists after those basic steps, give us a call and we will schedule a maintenance visit to diagnose and fix the problem.

Before calling for service, there are a few things you can check on your own:

Confirm your timer is plugged in, powered on, and set to the correct schedule.
If your area recently had a storm or power outage, the timer clock may need to be reset.
Check your breaker panel to make sure nothing has tripped, and take a quick look at the fixtures themselves to see if any have been shifted by yard work, mulching, or heavy rain.

If everything looks normal and your lights still are not performing the way they should, contact our team at (470) 870-0606 to submit a maintenance request. Most residential service calls are completed within two to seven business days, and often sooner. For commercial properties with parking lot, garage, or security lighting concerns, we can prioritize based on safety needs.

Lights Over Atlanta provides ongoing maintenance plans for systems we design and install, so your lighting stays consistent and any issues are resolved quickly.

Question 2

Why does my outdoor lighting system need regular maintenance?

Accepted Answer

Your lighting lives outdoors 24/7, so dirt, pollen, storms, and growing roots will slowly dim bulbs, shift fixtures, or damage wiring. Quick, scheduled maintenance keeps every LED bright, protects family safety, prevents costly repairs, and upholds the lifetime warranty you receive from Lights Over Atlanta.

Outdoor fixtures live in a harsh world. Georgia’s red clay splashes on lenses. Oak pollen coats fixtures. Summer downpours flood wiring wells, and lawn crews bump path lights out of aim. Even the best LED system will lose punch if no one checks it. That is why any Atlanta outdoor lighting company worth trusting builds maintenance into the plan.

During a Lights Over Atlanta annual checkup, certified technicians inspect transformers and tighten low-voltage connections to keep your property safe. We clean each lens and adjust beam angles to restore the crisp curb-appeal you saw on day one.

Whether it’s the residential outdoor lighting installation Atlanta homeowners admire or the commercial outdoor lighting Atlanta restaurants depend on, upkeep is the key to lasting brilliance. Proactive care also saves money. Finding a nicked wire or a failing gasket early prevents corrosion that could ruin an entire run. Replacing a single LED module is far cheaper than rewiring after water damage.

Our outdoor lighting maintenance plans include service calls and lamp replacements, protecting the lifetime warranty on our LED fixtures. The result is a system that shines brighter, lasts longer, and costs less to run—leaving you free to enjoy those perfect Southern evenings without ever climbing a ladder.

Question 3

If another company installed our outdoor lights, can Lights Over Atlanta take over maintenance and make repairs?

Accepted Answer

Lights Over Atlanta does not take over maintenance or repairs for lighting systems installed by other companies, but we do offer ongoing maintenance plans and warranty options for systems we design and install.

We focus our service and support on systems we’ve designed and installed, and for those we offer ongoing maintenance plans and clear warranty options so you always know what’s covered and who to call when something needs attention.

There are several reasons we follow this policy and don’t take on projects installed by another organization:

Safety and code issues – Work by others can hide wiring problems, overloaded circuits, or code violations that we can avoid by installing the system ourselves.
Unknown product quality and age – Lower-quality or aging fixtures fail more often, and we don’t want you frustrated with repeat problems when the underlying products aren’t ours.
Warranty and manufacturer conflicts – Many products lose their warranty when a different contractor works on them, which puts you in a gray area over who should pay for repairs.
Parts and compatibility challenges – Off-brand or discontinued components are hard to source and may never perform reliably, even after repair.
Design and performance standards – We’d rather build or retrofit a system that meets our standards for brightness, balance, and durability than “patch” a layout we can’t stand behind.
Consistency of service and guarantees – By maintaining only systems we install, we can offer straightforward service plans and stand fully behind our workmanship.

If you’d like a system we can fully maintain and guarantee, contact us to schedule a design consultation and custom quote.

Question 4

I paid my 50% deposit, when can I expect my install?

Accepted Answer

After your 50% deposit is paid, lights are typically installed within 2 weeks, but it may take longer during times of high demand. Contact us to discuss timing for your install.

Question 5

What is permanent outdoor lighting and how is it different from seasonal lighting?

Accepted Answer

Permanent outdoor lighting is a hard-wired, weather-proof LED system that stays in place year-round to highlight your property’s architecture, landscape, and safety zones. Seasonal lighting is temporary décor—such as Christmas roofline lights and garlands—installed for a few weeks, then professionally removed and stored. One is built to last; the other celebrates specific occasions, neither require you to lift a finger.

At Lights Over Atlanta, permanent outdoor lighting means a custom-engineered, high or low-voltage LED system hard-wired into your home or business and intended to shine every single night. Our certified designers lay out highly efficient LED uplights, pathway fixtures, and timers to deliver architectural landscape lighting Atlanta homeowners love—boosting curb appeal, safety, and property value. Because the fixtures carry a lifetime warranty, you never climb a ladder; our Atlanta outdoor lighting maintenance team provides cleaning, aiming, and replacements through simple service plans.

Seasonal lighting is different—it’s temporary décor installed for specific celebrations. Think custom Christmas light installations that go up around Thanksgiving, shine through just after New Year’s, and include everything from elegant rooflines and trees to HOA entrance garlands that make the whole community sparkle. All wiring, clips, and timers are designed for quick set-up and safe takedown, with our crew handling removal and storage once the season ends.

In short, permanent lighting is a durable architectural enhancement that lives outside year-round, while seasonal lighting is a removable accent designed purely for festive flair. Lights Over Atlanta offers turnkey design, installation, and ongoing support for both options (for both homes and businesses), so you can enjoy nightly elegance, holiday magic, or a seamless blend of the two without lifting a finger.

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