Question 1

If we’ve had problems with shoddy work from previous vendors, can you diagnose and correct those issues while bringing everything up to your design and safety standards?

Accepted Answer

We’re happy to evaluate problems caused by previous vendors, but instead of simply patching their work, we’ll diagnose what’s wrong and usually recommend a redesigned or replacement system that meets our design and safety standards—and that we can fully warranty and maintain.

If you’ve dealt with shoddy work from other vendors, we completely understand wanting a fresh start. We can absolutely come in, look at what you have, and clearly explain what’s going wrong and why. During that evaluation, we’ll check wiring practices, loading on circuits, fixture quality, installation methods, and overall system design so you know exactly where the weak points are.

What we don’t do is “adopt” the existing system and try to nurse it along indefinitely. Once we start working on another company’s installation, we inherit all of the hidden risks—safety issues, code violations, unknown product quality, and confusing or voided warranties. That makes it very difficult for us to stand behind the system or give you the kind of guarantees we believe you deserve.

Instead, our typical recommendation is to bring everything up to our standards through a comprehensive redesign or retrofit that we install ourselves. That might mean new fixtures, corrected wiring, improved layout, and updated controls so the system is safe, consistent, and built to perform long term.

Once the system is ours—from design through installation—we can offer ongoing maintenance plans and warranty coverage, and you have one team fully accountable for how it looks and how it works.

If you’re ready to move past patchwork fixes and get a lighting system we can truly stand behind, contact us to schedule a site evaluation and custom proposal.

Question 2

What does the typical project timeline look like from initial consultation to installation?

Accepted Answer

Most Atlanta outdoor lighting projects follow five smooth steps: 1) free phone consultation, 2) detailed proposal, contract and 50 % deposit, 3) scheduling and prep, 4) installation—usually scheduled within two weeks and completed in a day, 5) hand-off.

Lights Over Atlanta uses a five-step timeline that respects your schedule and delivers wow-worthy results.

1. Discovery call (Day 0). A quick phone or online chat lets you share goals, inspiration photos, and budget.

2. Proposal & contract (within 48 hours). You receive a detailed plan, fixture counts, and transparent pricing. Approve it, sign electronically, and submit a 50 % deposit to secure your spot.

3. Scheduling & prep (Week 1-2). Our team prepares fixtures, transformers, and custom-cut wire while the office handles any paperwork. Most residential landscape lighting projects are scheduled within two weeks—even in peak season.

4. Installation day (1–2 days on site). Your outdoor lighting installation crew of licensed low-voltage technicians buries wire (if necessary), sets fixtures, programs smart timers, and leaves the yard spotless.

5. Hand-off. We send instructions on how to use the system (in case you want to make any adjustments). From there, your new architectural landscape lighting system shines every night—no ladders required.

Question 3

If another company installed our outdoor lights, can Lights Over Atlanta take over maintenance and make repairs?

Accepted Answer

Lights Over Atlanta does not take over maintenance or repairs for lighting systems installed by other companies, but we do offer ongoing maintenance plans and warranty options for systems we design and install.

We focus our service and support on systems we’ve designed and installed, and for those we offer ongoing maintenance plans and clear warranty options so you always know what’s covered and who to call when something needs attention.

There are several reasons we follow this policy and don’t take on projects installed by another organization:

Safety and code issues – Work by others can hide wiring problems, overloaded circuits, or code violations that we can avoid by installing the system ourselves.
Unknown product quality and age – Lower-quality or aging fixtures fail more often, and we don’t want you frustrated with repeat problems when the underlying products aren’t ours.
Warranty and manufacturer conflicts – Many products lose their warranty when a different contractor works on them, which puts you in a gray area over who should pay for repairs.
Parts and compatibility challenges – Off-brand or discontinued components are hard to source and may never perform reliably, even after repair.
Design and performance standards – We’d rather build or retrofit a system that meets our standards for brightness, balance, and durability than “patch” a layout we can’t stand behind.
Consistency of service and guarantees – By maintaining only systems we install, we can offer straightforward service plans and stand fully behind our workmanship.

If you’d like a system we can fully maintain and guarantee, contact us to schedule a design consultation and custom quote.

Question 4

Why does my outdoor lighting system need regular maintenance?

Accepted Answer

Your lighting lives outdoors 24/7, so dirt, pollen, storms, and growing roots will slowly dim bulbs, shift fixtures, or damage wiring. Quick, scheduled maintenance keeps every LED bright, protects family safety, prevents costly repairs, and upholds the lifetime warranty you receive from Lights Over Atlanta.

Outdoor fixtures live in a harsh world. Georgia’s red clay splashes on lenses. Oak pollen coats fixtures. Summer downpours flood wiring wells, and lawn crews bump path lights out of aim. Even the best LED system will lose punch if no one checks it. That is why any Atlanta outdoor lighting company worth trusting builds maintenance into the plan.

During a Lights Over Atlanta annual checkup, certified technicians inspect transformers and tighten low-voltage connections to keep your property safe. We clean each lens and adjust beam angles to restore the crisp curb-appeal you saw on day one.

Whether it’s the residential outdoor lighting installation Atlanta homeowners admire or the commercial outdoor lighting Atlanta restaurants depend on, upkeep is the key to lasting brilliance. Proactive care also saves money. Finding a nicked wire or a failing gasket early prevents corrosion that could ruin an entire run. Replacing a single LED module is far cheaper than rewiring after water damage.

Our outdoor lighting maintenance plans include service calls and lamp replacements, protecting the lifetime warranty on our LED fixtures. The result is a system that shines brighter, lasts longer, and costs less to run—leaving you free to enjoy those perfect Southern evenings without ever climbing a ladder.

Question 5

Is there a travel fee for projects in Kennesaw?

Accepted Answer

Kennesaw is home base for Lights Over Atlanta and we do not charge any travel fee for projects there. Your consultation and proposal is complimentary, and you only pay for the lighting design, materials, and installation that you approve.

Located right on North Roberts Road in Kennesaw, Lights Over Atlanta is already in your neighborhood. That means our we never tack on mileage or a trip charge when we install lighting for homes or businesses in Kennesaw. However, there may be trip fees for repairs that are outside of our control (for example, damage to fixtures caused by a landscaper), regardless of the property location.

The initial proposal is also completely free—we want to completely understand your vision before you spend a dime.

Once you approve the scope, you simply pay the agreed-upon price for design, fixtures, and installation. Because there is no travel fee, every dollar goes toward high-quality LED fixtures, precise installation, and the white-glove experience we are known for across Atlanta.

Our local team can usually schedule Kennesaw accent-lighting projects within two weeks, and our warranty covers lifetime fixtures plus ongoing outdoor lighting maintenance.

Whether you need permanent architectural lighting for your residence, HOA entrance lighting, or Christmas light installation Atlanta neighbors will envy, you will enjoy hometown service without hidden costs. Contact us today for your free quote and discover how effortless brilliant outdoor lighting can be.

Lights Over Atlanta | Blog

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